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Refund and Returns Policy


Last Updated: 20/11/2024

At Mellow Fellow Store, customer satisfaction is our priority. This Refund and Return Policy outlines the conditions and procedures for returning products and requesting refunds. By making a purchase on https://mellowfellowstore.com, you agree to the terms below.

1. Return Eligibility

To qualify for a return:

  1. Items must be returned within 30 days of receiving your order.
  2. The product must be in its original, unused condition.
  3. The item must be returned in its original packaging with all included accessories or documentation.
  4. Proof of purchase (e.g., receipt or order confirmation) must accompany the return.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food or flowers).
  • Custom or personalized items.
  • Digital downloads or software.
  • Gift cards.
  • Items purchased on clearance or marked as final sale.

2. Initiating a Return

To start the return process, please follow these steps:

  1. Contact Us: Email Contact@mellowfellowstore.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Authorization: Once your return is approved, we will provide you with a return shipping address and any additional instructions.
  3. Package the Item: Ensure the product is securely packaged to avoid damage during shipping.
  4. Ship the Item: Use a trackable shipping method and retain proof of shipment.

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  • Free Returns for Faulty Items: If the product is damaged, defective, or incorrect, we will provide a prepaid shipping label.

4. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund.

Refund Conditions

  1. Approved refunds will be issued to the original payment method.
  2. Refunds typically take 7-10 business days to process, depending on your financial institution.
  3. Shipping fees are non-refundable unless the return is due to our error.

Partial Refunds

Partial refunds may be granted for:

  • Items not returned in their original condition.
  • Missing parts not due to our error.

5. Exchanges

We offer exchanges for defective or damaged items. To request an exchange:

  1. Contact us at Contact@mellowfellowstore.com with your order details and the issue.
  2. We will arrange for the return of the original item and shipment of the replacement.

6. Items Lost or Damaged in Transit

If your return is lost or damaged during transit, we are not responsible for the loss. For your protection, use a trackable and insured shipping service.

7. Cancellations

Order Cancellation

Orders can be canceled if requested before the item is shipped. Contact us at Contact@mellowfellowstore.com as soon as possible to cancel your order.

Post-Shipment Cancellation

If the order has already shipped, you will need to follow the return process outlined above.

8. Gift Returns

If you received an item as a gift, you can return it for a store credit or exchange. Please provide proof of purchase when initiating the return.

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, feel free to reach out: