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Terms and Policy

Terms and Policies for Mellow Fellow Store

Last Updated:30/11/2024

Welcome to Mellow Fellow Store! These Terms and Policies govern your access and use of our website, located at https://mellowfellowstore.com (the “Site”), and any related services provided by Mellow Fellow Store (“we,” “us,” or “our”). By using our Site or purchasing our products, you agree to comply with and be bound by these Terms and Policies.

1. Terms of Service

Eligibility

By using this Site, you affirm that you are at least 18 years of age or the age of majority in your state of residence. If you are under 18, you must use the Site under the supervision of a parent or legal guardian.

Use of the Site

You agree to use the Site for lawful purposes only. You must not:

  • Attempt to interfere with or disrupt the Site’s functionality.
  • Upload malicious software, viruses, or harmful code.
  • Use the Site to engage in any fraudulent activity.

Account Creation

To purchase products or access certain features, you may need to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Ensuring the accuracy of the information provided.
  • Notifying us immediately of unauthorized account use.

2. Privacy Policy

Information We Collect

  • Personal Information: Name, email address, phone number, shipping address, and payment details.
  • Non-Personal Information: IP address, browser type, and browsing behavior on our Site.

How We Use Your Information

We use your information to:

  • Process and ship your orders.
  • Provide customer service.
  • Send promotional emails (if opted in).

Sharing Your Information

We do not sell or share your personal information with third parties, except for:

  • Payment processors and shipping companies.
  • Legal or regulatory requirements.

For more details, see our full Privacy Policy.

3. Return and Refund Policy

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Non-Returnable Items

  • Perishable goods.
  • Custom or personalized items.
  • Sale or clearance items.

Refund Process

  • Approved refunds will be processed to your original payment method within 7-10 business days of receiving the returned item.
  • Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days. Shipping times depend on the selected delivery method and destination.

Domestic Shipping

We ship to all states within the USA. Shipping costs and delivery times will be calculated at checkout.

Order Tracking

Tracking information will be provided once your order ships. For assistance, contact us at Contact@mellowfellowstore.com.

5. Payment Terms

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other methods as specified on the checkout page.

Your payment information is processed securely, and we do not store credit card details on our servers.

6. Intellectual Property

All content on the Site, including text, images, logos, and designs, is owned by Mellow Fellow Store and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

Mellow Fellow Store is not responsible for:

  • Losses or damages resulting from the use of our products beyond their intended purpose.
  • Errors or delays caused by third-party shipping carriers.
  • Unauthorized access to your account due to your failure to secure your credentials.

8. Governing Law

These Terms and Policies are governed by the laws of the United States and the State of [Insert State]. Any disputes will be resolved exclusively in the courts of [Insert State].

9. Changes to Terms and Policies

We reserve the right to update these Terms and Policies at any time. Changes will be posted on this page with the updated date. Continued use of the Site after changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms and Policies, please contact us:
Email: Contact@mellowfellowstore.com
Website: https://mellowfellowstore.com